AW Executive Services Limited, trading as Amy Wray, respects your privacy. This policy explains how we collect, use and protect personal information when you visit www.amy-wray.co.uk, contact us or use our mentoring, business support and training services.

Who is responsible for your information?

AW Executive Services Limited is the data controller for the personal information described in this policy.

Contact: Amy Wray
Email: amy@awexecutiveservices.co.uk
Address: Headrow House, 19 Old Leeds Road, Huddersfield, West Yorkshire, HD1 1SG

Information we collect

Depending on how you interact with us, we may collect:

• Your name, email address, telephone number, job title and organisation.

• Information you provide through enquiries, bookings, emails and conversations.

• Information needed to deliver mentoring, business support or training, including agreed goals, feedback and relevant session notes.

• Billing details and transaction records.

• Your communication preferences and permissions.

• Technical information about your website visit, such as your IP address, browser and pages visited, where collected by our website services.

Please avoid including sensitive personal information or identifiable information about other people in an initial website enquiry.

We usually receive information directly from you. For company-funded services, your employer or the person arranging the work may provide your name, business contact details and relevant booking information.

How and why we use your information

We use personal information for the following purposes:

To respond to enquiries and arrange services: We rely on taking steps at your request before entering a contract, or our legitimate interest in responding to business enquiries.

To deliver mentoring, business support and training: We rely on performing our contract with you. Where our contract is with your organisation, we rely on our legitimate interest in delivering and administering the agreed services.

To manage invoices, payments and accounts: We rely on performing our contracts and meeting legal obligations, including tax and accounting requirements.

To administer and protect our business and website: We rely on our legitimate interests in keeping our services secure, maintaining appropriate records and resolving queries or disputes.

To send optional marketing emails: You can unsubscribe at any time using the link in our emails or by contacting us. [Confirm the lawful basis for marketing emails, or remove this paragraph if you do not send them.]

Where we rely on legitimate interests, we consider your rights and reasonable expectations.

Who we share information with

We share information only where necessary for the purposes described in this policy. Recipients may include:

• Website hosting and form-processing providers, including Squarespace.

• Email, secure document storage and business administration providers, including Microsoft 365.

• Booking, video meeting and payment providers, where used.

• Accountants, insurers and professional advisers.

• Authorities where disclosure is legally required.

Where an organisation pays for mentoring or training, we agree what information will be reported to it and explain this to participants before the work begins.

We do not sell personal information.

Information processed outside the UK

We use Squarespace to host our website and Microsoft 365 for email and business administration. These providers may process personal information outside the UK, including in the United States.

International transfers are covered by the providers’ applicable data protection arrangements. These include recognised adequacy arrangements, such as the UK Extension to the EU–US Data Privacy Framework where applicable, or approved contractual safeguards.

Further details are available in Squarespace’s Data Processing Addendum and Microsoft’s Data Protection Addendum. You can also contact amy@awexecutiveservices.co.uk for further information or to request details of the relevant safeguards.

How long we keep information

We keep personal information only for as long as necessary for the purpose for which it was collected.

Our retention periods are:

• Enquiries that do not become client work: [insert period].

• Client records and session notes: [insert period and when it starts].

• Financial records: [insert period consistent with applicable accounting requirements].

• Marketing records: [insert retention and review arrangements]. We may retain a minimal suppression record to respect an unsubscribe request.

• Website technical information: [insert relevant provider retention periods].

Information may be retained longer where necessary to meet a legal obligation or deal with a complaint or legal claim.

Keeping information secure

We use appropriate technical and organisational measures to protect personal information, limit access and reduce the risk of loss, misuse or unauthorised disclosure.

Cookies and similar technologies

Our website uses [confirm the cookies and similar technologies in use].

[Insert a cookie table or link to a cookie policy explaining the providers, purposes and durations, and how visitors can change their choices.]

Where consent is required, these technologies will only be used after you have agreed. You can withdraw or change your choices through [insert the actual cookie-settings control].

Your rights

Depending on the circumstances, you may have the right to:

• Access your personal information.

• Have inaccurate or incomplete information corrected.

• Request deletion or restriction of its use.

• Receive certain information in a portable format.

• Withdraw consent where we rely on it.

You can object to processing based on legitimate interests. You can object to the use of your information for direct marketing at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

To exercise your rights, email amy@awexecutiveservices.co.uk.

Providing information is generally voluntary. However, without the contact, service or billing information needed to arrange and deliver our work, we may be unable to provide the requested service.

[Confirm whether you use automated decision-making or profiling. If not: “We do not make decisions about you based solely on automated processing that have legal or similarly significant effects.”]

Complaints

If you have concerns about how we handle your information, please contact Amy Wray at amy@awexecutiveservices.co.uk.

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator, at ico.org.uk/make-a-complaint.

Changes to this policy

We review this policy and update it when our practices change. The latest version will appear on this page with its updated date.

Last updated October 2026